Please follow these steps to check:

Resetting the Store Setup Guide: This applies if you have changed your store's theme, disabled extension apps for the theme, or are currently browsing with a draft theme.
The SKU you're browsing does not have custom feature integrated: You need to go to My Stores → Add SKU → Integrate custom feature.

Go to My Stores → More Settings → Custom Theme Style to change button text. Coming Soon

Yes, you can connect multiple stores to one account, and there's no limit on the number of stores you can connect based on your subscription plan.

Of course, go into your store, find the SKU that has the custom feature integrated, and add the upsell.

Yes, first go to My Store - find the SKU that has the integrated custom feature, click on the custom feature for this SKU - in the custom feature quick window, find the add-on price.

If your template is currently used for preview and does not meet the file requirements for production, you will need to create another design template specifically for production, ensuring the size and color mode match the production files. Go to the customization feature - switch to the connect data interface, click on the "Import Design Template for Production" button to pass the data. This way, your order in CustoMeow will include a template that can be produced.

You can troubleshoot based on the following scenarios:

The free plan has exceeded the limit for syncing orders.
There might be a delay in fetching orders; please check again after 30 minutes.
Your order is in an unpaid status. CustoMeow only syncs orders that have been paid for (except for AliExpress).

To view all the customization data for an order in CustoMeow, you can click on the "View Customization Data" button. This page includes all the data customized by the user, along with previews and production templates for the customization features. You can either synthesize and download images or directly copy and edit the information.

You don't need to settle the payments separately; we will automatically deduct the transaction fees for eligible orders with your next subscription cycle. Additionally, the fees are automatically calculated based on the number of orders within this subscription period.

If you cancel your subscription now, we will automatically refund the remaining subscription fee based on the number of days used. Additionally, any order processing fees will be calculated before the cancellation. This ensures you have nothing to worry about.